Shipping information

Where: delivered to my place?

We can send goods internationally to over 200 countries. Please check the destination country list.

No	Code	Country name	DHL	EMS	AirMail	Special Line
1	AA	Azores and Madeira			√
2	AC	Ascension			√
3	AD	Andorra	√		√
4	AE	United Arab Emirates	√	√	√	(AREMEX √)
5	AF	Afghanistan	√		√
6	AG	Anguilla	√		√
7	AI	Antigua and Barbuda	√		√
8	AL	Albania	√		√
9	AM	Armenia	√		√
10	AN	Netherlands Antilles	√		√
11	AO	Angola	√		√
12	AR	Argentina	√	√	√
13	AS	American Samoa	√		√
14	AT	Austria	√	√	√
15	AU	Australia	√	√	√	(DPEX √)
16	AZ	Azerbaijan	√		√
17	BA	Bosnia-Herzegovina	√		√
18	BB	Barbados	√		√
19	BD	Bangladesh	√	√	√
20	BE	Belgium	√	√	√
21	BF	Burkina Faso	√	√	√
22	BG	Bulgaria	√		√
23	BH	Bahrain	√	√	√	(ARAMEX √)
24	BI	Burundi	√		√
25	BJ	Benin	√		√
26	BM	Bermuda	√		√
27	BN	Brunei Darussalam	√		√	(CITYLINK √)
28	BO	Bolivia	√		√
29	BR	Brazil	√	√	√
30	BS	Bahamas	√		√
31	BT	Bhutan	√		√
32	BW	Botswana		√	√
33	BY	Belarus	√	√	√	(CITYLINK √)
34	BZ	Belize	√		√
35	CA	Canada	√	√	√
36	CB	Caroline and Marianas Islands			√
37	CC	Cocos Island
38	CD	Cabinda	√
39	CF	Central African Republic	√		√
40	CG	Congo Brazzaville Republic of the	√		√
41	CH	Switzerland	√	√	√
42	CI	Cote d Ivoire (Ivory Coast)	√	√	√
43	CK	Cook Islands	√		√
44	CL	Chile	√		√
45	CM	Cameroon	√		√
46	CO	Colombia	√	√	√
47	CR	Costa Rica	√		√
48	CS	Canary Islands			√
49	CU	Cuba	√	√	√
50	CV	Cape Verde	√		√
50-B	CW	Curacao	√
51	CX	Christmas Island
52	CY	Cyprus	√	√	√	(ARAMEX √)
53	CZ	Czech Republic	√	√	√
54	DE	Germany	√	√	√
55	DJ	Djibouti	√		√
56	DK	Denmark	√	√	√
57	DM	Dominica	√	√	√
58	DO	Dominican Republic	√		√
59	DZ	Algeria	√		√
60	EC	Ecuador	√		√
61	EE	Estonia	√	√	√
62	EG	Egypt	√	√	√	(ARAMEX √)
63	ER	Eritrea	√		√
64	ES	Spain	√	√	√
65	ET	Ethiopia	√		√
66	FI	Finland	√	√	√
67	FJ	Fiji	√		√
68	FK	Falkland Islands	√		√
69	FO	Faroe Islands	√		√
70	FR	France	√	√	√
71	GA	Gabon	√		√
72	GB	Great Britain and Northern Ireland	√	√	√
73	GD	Grenada	√		√
74	GE	Georgia, Republic of	√		√
75	GF	French Guiana	√		√
76	GH	Ghana	√	√	√
77	GI	Gibraltar	√		√
78	GL	Greenland	√		√
79	GM	Gambia	√		√
80	GN	Guinea			√
81	GP	Guadeloupe	√
82	GQ	Equatorial Guinea	√		√
83	GR	Greece	√	√	√
84	GS	South Georgia (Falkland Islands)
85	GT	Guatemala	√		√
86	GW	Guinea-Bissau	√		√
87	GY	Guyana		√	√
88	HC	Hawaii, Guam			√	大包不能发夏威夷
89	HK	Hong Kong	√		√	(Fast Express √)
90	HN	Honduras	√		√
91	HR	Croatia	√	√	√
92	HT	Haiti	√		√
93	HU	Hungary	√	√	√
94	ID	Indonesia	√	√	√	(FedEx √)
95	IE	Ireland	√	√	√
96	II	Ifni
97	IL	Israel	√	√	√	(ARAMEX √)
98	IN	India	√	√	√	(ARAMEX √)
99	IQ	Iraq	√		√
100	IR	Iran	√	√	√	(ARAMEX √)
101	IS	Iceland	√		√
102	IT	Italy	√	√	√
103	JA	Johnston Atoll
104	JM	Jamaica	√		√
105	JO	Jordan	√	√	√
106	JP	Japan	√	√	√	(SND Express √)
107	KA	Kingman Island
108	KE	Kenya	√		√
109	KG	Kyrgyzstan	√		√
110	KH	Cambodia	√	√	√
111	KI	Kiribati	√		√
112	KM	Comoros	√		√
113	KN	Saint Kitts (St. Christopher and Nevis)	√		√
114	KP	North Korea		√	√
115	KR	South Korea - Korea, Republic of		√	√
116	KW	Kuwait	√		√	(DPEX √) (ARAMEX √)
117	KY	Cayman Islands	√	√	√
118	KZ	Kazakhstan	√	√	√
119	LA	Laos	√	√	√
120	LB	Lebanon	√		√
121	LC	Saint Lucia	√		√
122	LI	Liechtenstein	√		√
123	LK	Sri Lanka	√	√	√
124	LR	Liberia	√		√
125	LS	Lesotho	√		√
126	LT	Lithuania	√		√
127	LU	Luxembourg	√	√	√
128	LV	Latvia	√	√	√
129	LY	Libya	√		√
130	MA	Morocco	√		√
131	MC	Monaco	√		√
132	MD	Moldova	√		√
133	MG	Madagascar	√	√	√
134	MH	Marshall Islands	√		√
135	MK	Macedonia, Republic of	√		√
136	ML	Mali	√		√
137	MM	Myanmar	√		√
138	MN	Mongolia	√	√	√
139	MO	Macao	√		√	(Fast Express √)
140	MQ	Martinique	√		√
141	MR	Mauritania	√		√
142	MS	Montserrat	√
143	MT	Malta	√	√	√
144	MU	Mauritius	√		√
145	MV	Maldives	√		√
146	MW	Malawi	√		√
147	MX	Mexico		√	√
148	MY	Malaysia	√	√	√	(DPEX √)(CITYLINK √)
149	MZ	Mozambique	√		√
150	NA	Namibia	√		√
151	NC	New Caledonia			√
152	NE	Niger	√		√
153	NF	Norfolk Island			√
154	NG	Nigeria	√		√
155	NI	Nicaragua	√		√
156	NL	Netherlands	√		√
157	NO	Norway	√	√	√
158	NP	Nepal	√	√	√
159	NR	Nauru	√		√
160	NZ	New Zealand	√	√	√	(DPEX only Aukland √)
161	OM	Oman	√	√	√	(ARAMEX √)
162	PA	Panama	√	√	√
163	PE	Peru	√	√	√
164	PF	French Polynesia			√
165	PG	Papua New Guinea	√	√	√
166	PH	Philippines	√	√	√	(DPEX √)
167	PK	Pakistan	√	√	√
168	PL	Poland	√	√	√
169	PM	Saint Pierre and Miquelon			√
170	PN	Pitcairn Island			√
171	PR	Puerto Rico	√		√
172	PT	Portugal	√	√	√
173	PY	Paraguay	√		√
174	QA	Qatar	√	√	√	(ARAMEX √)
175	RE	Reunion	√		√
176	RO	Romania	√	√	√
177	RU	Russia		√	√
178	RW	Rwanda	√		√
179	SA	Saudi Arabia	√		√	(ARAMEX √)
180	SB	Solomon Islands	√		√
181	SC	Seychelles	√		√
182	SD	Sudan	√		√
183	SE	Sweden	√	√	√
184	SG	Singapore	√	√	√	(CITYLINK √)
185	SH	Saint Helena			√
186	SI	Slovenia	√		√
187	SJ	Sikkim
188	SK	Slovak Republic	√	√	√
189	SL	Sierra Leone	√		√
190	SM	San Marino	√		√
191	SN	Senegal	√		√
192	SO	Somalia	√		√
193	SR	Suriname	√		√
194	ST	Sao Tome and Principe	√		√
195	SV	El Salvador	√		√
196	SY	Syrian Arab Republic	√	√	√
197	SZ	Swaziland	√		√
198	TA	Tristan da Cunha			√
199	TC	Turks and Caicos Islands	√		√
200	TD	Chad	√	√	√
201	TG	Togo	√		√
202	TH	Thailand	√	√	√	(By Road √)
203	TJ	Tajikistan	√		√
204	TK	Tokelau {Union) Group (Western Samoa)			√
205	TM	Turkmenistan	√		√
206	TN	Tunisia	√		√
207	TO	Tonga	√		√
208	TP	East Timor	√		√
209	TR	Turkey	√	√	√	(ARAMEX √)
210	TT	Trinidad and Tobago	√		√
211	TV	Tuvalu	√		√
212	TW	Taiwan	√			√
213	TZ	Tanzania	√		√
214	UA	Ukraine	√	√	√
215	UG	Uganda	√	√	√
216	US	United States of America	√	√	√
217	UY	Uruguay	√		√
218	UZ	Uzbekistan	√		√
219	VA	Vatican City			√
220	VC	Saint Vincent and the Grenadines			√
221	VE	Venezuela	√		√
222	VG	British Virgin Islands	√		√
223	VI	US Virgin Islands	√		√
224	VN	Vietnam	√	√	√
225	VU	Vanuatu	√		√
226	WF	Wallis and Futuna Islands			√
227	WI	Midway, Wake Islands
228	WS	Western Samoa	√		√
229	YE	Yemen	√
230	YU	Serbia-Montenegro			√
231	ZA	South Africa	√		√	(ARAMEX)
232	ZM	Zambia	√		√
233	ZR	Congo, Democratic Republic of the			√
234	ZW	Zimbabwe	√		√
235	NU	Niue	√
236	--	Saipan	Contact Us
236	--	Tahiti	Contact Us

Delivered to your Door?
Door to door:

If sent by Air Mail, DHL, EMS, Special Line, the service is door to door.
If your parcel is delayed by the customs office(not very often), you need go to pay the duty by yourself.(In some places they collect the money when they deliver the parcel to you.)

Not door to door:

If sent by Air Cargo, it's airport to airport.
If sent by by sea from port to port.

Is the shipping free?

The shipping is not free without explicit explanation.
You can have your order picked up from our storehouse and in this case we don't charge shipping fee.

How much and how to estimate the shipping cost?
The shipping fee is charged according to the total weight your order. You can request the shipping price list to your country/region by sending an email with a title "shipping list for (your country) ".
The shipping price will update itself once the weight of online shopping cart is updated, you can see the shipping price from the shopping cart after you choose some shipping method and the destination country.
All the shipping fee is the final price, the price will be changed once or twice each year.

Which shipping method to choose?

You can choose the cheapest shipping method if you are not urgent, or choose the fastest one if you want to get the goods more quickly.
For example,
usually the shipping method of "air mail" is cheaper but slower,
usually the shipping method of "DHL" is more expensive but faster.

Delivery Procedures and Timescales

Your order will be shipped out within 2 business days after the payment is received.
It takes 3~45 days for the parcel to be delivered.
If you need CO/FORMA or export license, it takes 2 business days for us to apply and get.

Shipping method	Destination countries	Predicted Dates times
Air mail/ AIR MAIL Package	Singapore \ Malaysia \ Indonesia \ Philippines \ Thailand and most Asia countries USA \ Canada	10~25 Days
	Europe Countries, ustria \ New Zealand	15~30 Days
	South America, Africa and other locations	25~45 Days
DHL	Big cities of Asia countries	3~7 Days
	Most cities of USA\Canada\Western Europe	3~10 Days
	Other locations	5~15 Days
EMS	Big cities of Asia countries	5~10Days
	Most cities of USA\Canada\Western Europe	7~15Days
	Other locations	10~30Days
Special Line	DPEX \ Aramex \ other lines	Usually faster than EMS but slower than DHL
Others	By bus, by air cargo, by sea	Please contact us

Will you give me my money back if my order does not get to me within the average days or if the courier calls when I am not in?
Unfortunately, as we do not make deliveries ourselves, we are reliant on several couriers to get your goods to you. Getting a parcel across the country is not always easy and things can sometimes go wrong. Although we are normally able to achieve a very fast delivery, we cannot guarantee that your order will be with you within a specific timeframe and predicted delivery dates times are estimates only. Although you have the right to cancel should your order miss any deadline you might have, we won't be able to refund the shipping cost and you will have to pay for the goods to be brought back to us before a refund is issued.

Refund & Return Policy

Complaint , Refund & Return

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your order from us, you may make complaint about the goods or return it for a replacement. Before making complaint or returning your order, please take time to read our refund or return policy below. It is also recommended you call our Customer Support before returning an item, as they will be able to advise you based on your specific needs and situation.

Procedure of Making a complaint

You should report the problems in 3 days after receive the products and need fill out this form (download the complain form here).
We will process and reply your email in 24 hours.
After we reach an agreement about the refund, the refunded money can be issued to your paypal account in 48 hours or kept for your next order.

Refund rate ()

	Condition	Refund rate
A	Send the wrong color or wrong size of the same style	10% of the amount of that item For example: Expected white, actual grey. Expected M size, actual S size.
B	Wrong description of sizes.	10% of the amount of that item. 1) Regarding little measurement error can't be avoided, size difference of more than 3cm will be considered as wrong description 2) complaint for items, which are ordered after we change the wrong description will not be accepted as "Wrong description of sizes" compaint
C	Send the wrong item	Usually we will refund 20% of the amount of the expected item. If the actual price is 20% more than the expected item, we will give up the differnence and don’t give extra refund. If the actual price is 20% less than the expected item, we will refund the difference plus the 20% of price of the expected item.
D	total quantity is different from the notice email	we will check our log file to find if we already sent the notice email. we will check our log file to find if the quantity you provide is same to the quantity we marked. If it's our fault, we will refund the 100% money for the missing item(s).
E	Color is apparently differnent from the photo	20% of the amount of that item Please check against the actual photos we provide. Please be aware that the color on the photo on the computer screen is not totally same to the actual color.
F	Missing accessory	Button lost, 1USD. 30% of the amount of that item Or send the accessory with the next order.
G	Minor defects/ small stain or spot, can be easily amended or washed	30% of the amount of that item For example: loosen button, bad sewing of small area. Need be washed.
H	Obvious defects, Need be amended	50% of the amount of that item bad sewing of small area hole/broken because of bad sewing small hole on the cloth.
I	Obvious defects/ big area stain or spot Can’t be amended	100% of the amount of that item. Dirties of big area. Big holes/broken of the cloth
J	Damage or dirties caused on the way.	No refund. Please check if the package/cartoon box is broken before receive it.
K	Other situation	Please email us if you think any of above Condition & Refund rate is not suitable.

Return because of the defect

We don't prefer have the goods returned to us because the shipping fee is high compared to the amount of the item.

However, it's true that we accept returning, the first step in the process is to contact our Customer Support
You should report the problems in 3 days after receive the products and need fill out this form (download the complain form here).
Returning must be in 7 days after receive the products and must be in original condition when return to us.

When the returned package arrives at our place at Shanghai China, we will examine the item, identify the problem, we will ship the correct items back to you at no extra cost. We will handle all the necessary shipping fees (from us back to you). We will not be responsible for the returning shipping fee (from you to us).

If we discover nothing wrong with returned items , we will promptly ship them back to you. In these cases, you will be responsible for the shipping fees in both directions.

Return because of the delivery/customs/duties

If the parcel is returned because the incorrect delivery address or t